medinfoАктуальные проблемы теоретической и клинической медициныActual Problems of Theoretical and Clinical Medicine2790-12892790-1297Казахстанско-Российский медицинский университет10.24412/2790-1289-2025-1-23-35medinfo-606Research ArticleОРИГИНАЛЬНЫЕ ИССЛЕДОВАНИЯORIGINAL ARTICLESОЦЕНКА ПРОБЛЕМ УХОДА ЗА ПАЦИЕНТАМИ НА УРОВНЕ БОЛЬНИЦЫ С ТОЧКИ ЗРЕНИЯ МЕДИЦИНСКОГО ПЕРСОНАЛАASSESSMENT OF PATIENT CARE CHALLENGES AT A HOSPITAL LEVEL FROM MEDICAL STAFF PERSPECTIVEShttps://orcid.org/0000-0001-5751-1678АлекеноваН.AlekenovaN.

Алекенова Нургул – PhD, кафедра доказательной медицины и научного менеджмента

Актобе

Alekenova Nurgul – PhD, Departament evidence based medicine

Aktobe

alekenova@zkmu.kzhttps://orcid.org/0009-0007-9935-7243СултанбековаБ.SultanbekovaB.

Султанбекова Бахыт – Докторант PhD 3 курса образовательной программы «Общественное здравоохранение»

Алматы

Sultanbekova Bakhyt – 3st year PhD student in the educational program «Public Health»

Almaty

dr_sultanbekova@mail.ruhttps://orcid.org/0000-0003-4568-6002СейпеноваА.SeipenovaA.

Сейпенова Ания – руководитель кафедры врач общей практики

Актобе

Seipenova Aniya – Heard of the department General practice

Aktobe

aniya_seipenova@mail.ruhttps://orcid.org/0009-0007-8988-2749ХайруллинаА.KhairullinaA.

Хайруллина Айнагуль – ассистент кафедры врач общей практики

Актобе

Khairullina Ainagul – assistant of the department of General practice

Aktobe

ainakok@mail.ruhttps://orcid.org/0009-0003-8244-6929КалбагаеваГ.KalbagayevaG.

Қалбагаева Гүлнар – кафедра доказательной медицины и научного менеджмента

Актобе

Kalbagayeva Gulnura – assistant of the department evidence based medicine

Aktobe

k.g.h@mail.ruhttps://orcid.org/0000-0002-5619-9114МукушеваГ.MukyshovaG.

Мукишева Гүлбану – ассистент кафедры патологической анатомии

Актобе

Mukyshova Gulbanu – assistant of the department pathological anatomy

Aktobe

Mukishova13@mail.ruhttps://orcid.org/0009-0006-9317-8060ИзгалиеваН.IzgaliyevaN.

Изгалиева Назгул – ассистент кафедры акушерии и гинекологии №1

Актобе

Izgaliyeva Nazgul – assistant of the department of Obstetrics and Gynecology №1

Aktobe

Izgaliyeva_nazgul@mail.ruНАО «Западно-Казахстанский медицинский университет имени Марата Оспанова»КазахстанMarat Ospanov West-Kazakhstan Medical UniversityKazakhstanНАО «Казахский национальный университет имени Аль-Фараби»КазахстанAl-Farabi Kazakh National UniversityKazakhstan202505042025012335Copyright © Алекенова Н., Султанбекова Б., Сейпенова А., Хайруллина А., Калбагаева Г., Мукушева Г., Изгалиева Н., 20252025Алекенова Н., Султанбекова Б., Сейпенова А., Хайруллина А., Калбагаева Г., Мукушева Г., Изгалиева Н.Alekenova N., Sultanbekova B., Seipenova A., Khairullina A., Kalbagayeva G., Mukyshova G., Izgaliyeva N.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://kazrosmedjournal.krmu.edu.kz/jour/article/view/606Актуальность

Актуальность. Оценка проблем с уходом за пациентками и удовлетворенности ими на уровне больницы, основанная на мнении медицинского персонала, имеет решающее значение в контексте Казахстана. В нем рассматриваются ключевые вопросы, связанные с качеством и доступностью медицинской помощи, особенно в таких специализированных областях, как гинекология, которые оказывают непосредственное влияние на результаты лечения пациентов и общую эффективность системы здравоохранения.

Целью данного исследования является оценка проблем, с которыми сталкиваются пациентки при получении медицинской помощи в гинекологическом отделении больницы.

Материалы и методы

Материалы и методы. Перекрестное исследование было проведено в первой половине 2024 года, опрос был специально разработан для гинекологов больниц. Исследование проводилось при поддержке управления здравоохранения города Алматы и руководства медицинских организаций. Участие было добровольным и анонимным, и респонденты имели возможность заполнить анкету в удобное для них время.

Результаты

Результаты. Опрос выявил ключевые проблемы, включая нехватку персонала (36,1 % на уровне первичной медико-санитарной помощи и 29,6 % на уровне больниц), недостаточное количество диагностических обследований (25,9 %) и недостаточное оснащение (38,1 % гинекологов). Несмотря на эти проблемы, 66,7 % респондентов оценили медицинскую помощь как доступную, а 40,7 % – как квалифицированную, при этом треть врачей и половина медсестер отметили увеличение объема предоставляемых услуг за прошедший год. Кроме того, 38,9 % опрошенных оценили систему обратной связи как отличную, а 63,0 % рекомендовали бы больницу, что отражает в целом позитивный взгляд на медицинское обслуживание.

Выводы

Выводы. Опрос выявил такие проблемы, как нехватка персонала, недостаточное количество диагностических услуг и высокие затраты, которые влияют на обслуживание пациентов в больнице. Несмотря на эти проблемы, большинство респондентов положительно оценивают спектр услуг и их доступность, и многие готовы рекомендовать больницу другим.

The assessment of patient care challenges and satisfaction at the hospital level, based on the opinions of medical staff, is crucial in Kazakhstan. It addresses key issues related to healthcare quality and accessibility, particularly within specialized fields like gynecology, which directly impact patient outcomes and the overall efficiency of the healthcare system.

Aim

Aim. The study aimed to assess the challenges the patients face when receiving medical care at an inpatient gynecology department.

Materials and methods

Materials and methods. The cross-sectional study was conducted in the first half of 2024, with a survey specifically developed for hospital gynecologists. The research was conducted with the support of the Almaty City Health Department and the leadership of medical organizations. Participation was voluntary and anonymous, and respondents had the flexibility to complete the survey at their convenience.

Results

Results. The survey identifies key challenges, including personnel shortages (36.1% at the primary healthcare level and 29.6 % at the hospital level), insufficient diagnostic examinations (25.9 %), and inadequate equipment (38.1 % of gynecologists). Despite these issues, 66.7 % of respondents rated medical care as accessible, and 40.7 % qualified, with a third of doctors and half of nurses noting increased services over the past year. Additionally, 38.9 % rated the feedback system excellent, and 63.0 % would recommend this hospital, reflecting a generally positive care assessment.

Conclusion

Conclusion. The survey reveals challenges such as personnel shortages, insufficient diagnostic services, and high costs, which affect patient care at the hospital. Despite these issues, most respondents view the range of services and accessibility positively, with many willing to recommend the hospital to others.

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The authors declare that there are no conflicts of interest present.