medinfoАктуальные проблемы теоретической и клинической медициныActual Problems of Theoretical and Clinical Medicine2790-12892790-1297Казахстанско-Российский медицинский университет10.24412/2790-1289-2025-1-36-46medinfo-615Research ArticleОРИГИНАЛЬНЫЕ ИССЛЕДОВАНИЯORIGINAL ARTICLESАНАЛИЗ УДОВЛЕТВОРЕННОСТИ ПАЦИЕНТОВ ТРУДОСПОСОБНОГО ВОЗРАСТА С ОЖИРЕНИЕМ КАЧЕСТВОМ МЕДИЦИНСКОЙ ПОМОЩИANALYSIS OF PATIENT SATISFACTION WITH THE QUALITY OF MEDICAL CARE FOR OBESE WORKING-AGE INDIVIDUALShttps://orcid.org/0009-0002-8541-057XРазиеваД. С.RazievaD. S.

Разиева Дилярам Сраждиновна – врач эндокринолог высшей категории

Алматы

Razieva Dilyaram Srazhdinovna – An endocrinologist of the highest category, National Hospital of the Medical Center of the Presidential Administration of the Republic of Kazakhstan, Head of the Department of paid medical services

Almaty

dilyaram78@mail.ruhttps://orcid.org/0009-0008-3392-1080МарденоваС. М.MardenovaS. M.

Марденова Сауле Магауияновна – MBА, РГП на ПХВ «Национальный госпиталь Медицинского центра Управления делами Президента Республики Казахстан», заместитель директора

Алматы

Mardenova, Saule Magauiyanovna – MBA, National Hospital of the Medical Center of the Presidential Administration of the Republic of Kazakhstan, associate director

Almaty

smardenova@mail.ruhttps://orcid.org/0009-0003-6698-8920НурахуновР. А.NurakhunovR. A.

Нурахунов Руслан Асымжанович – MBA, РГП на ПХВ «Национальный госпиталь Медицинского центра Управления делами Президента Республики Казахстан», заместитель директора

Алматы

Nurakhunov Ruslan Asymzhanovich – MBA, National Hospital of the Medical Center of the Presidential Administration of the Republic of Kazakhstan, associate director

Almaty

nurakhunov.rr@mail.ruhttps://orcid.org/0009-0009-7451-9706АхметжанА. Д.AkhmetzhanA. D.

Ахметжан Ануар Дулатович – кандидат медицинских наук, доцент

Алматы

Akhmetzhan Anuar Dulatovich – Candidate of Medical Sciences, Associate Professor

Almaty

ahmetzhan.a@kaznmu.kzРГП на ПХВ «Национальный госпиталь Медицинского центра Управления делами Президента Республики Казахстан»КазахстанState-owned public enterprise with the rights of economic management National Hospital of the Medical Center of the Presidential Administration of the Republic of KazakhstanKazakhstanНАО «Казахский национальный медицинский университет имени С. Д. Асфендиярова»КазахстанNpJSC «Asfendiyarov Kazakh National Medical University»Kazakhstan202505042025013646Copyright © Разиева Д.С., Марденова С.М., Нурахунов Р.А., Ахметжан А.Д., 20252025Разиева Д.С., Марденова С.М., Нурахунов Р.А., Ахметжан А.Д.Razieva D.S., Mardenova S.M., Nurakhunov R.A., Akhmetzhan A.D.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://kazrosmedjournal.krmu.edu.kz/jour/article/view/615Актуальность

Актуальность. Ожирение - одна из самых серьёзных проблем здравоохранения, которая затрагивает всё большее количество людей, в том числе в Казахстане. Качество оказываемой медицинской помощи играет значимую роль в эффективности лечения.

Цель

Цель. Оценка удовлетворенности пациентов с ожирением медицинскими услугами в поликлинике.

Методы и материалы

Методы и материалы. Для сбора данных анкетировали 377 человек с ожирением, прикрепленных к поликлинике города Алматы. Вопросы анкеты были направлены на изучение социального профиля пациентов, их мнения о качестве оказанной помощи и ценности полученных рекомендаций. Для анализа данных мы использовали описательную статистику и тесты на выявление статистически значимых взаимосвязей.

Результаты

Результаты. Основная доля пациентов (85,4 %) удовлетворена организацией медицинской помощи. 78,5 % опрошенных получали рекомендации по снижению веса, а 72,3% из них считают полученные рекомендации полезными, 71,1 % имели доступ к услугам таких специалистов, как врач здорового образа жизни или психолог. Некоторые пациенты (35,7%) сталкивались с тем, что их проблемы связывали исключительно с лишним весом, без проведения дополнительных обследований.

Выводы

Выводы. Результаты исследования могут стать основой для развития более эффективных стратегий в области профилактики и лечения ожирения.

Obesity is a growing public health concern worldwide, and Kazakhstan is no exception to this trend. The quality of medical care plays a critical role in how effectively obesity is managed and treated. This study set out to explore how satisfied obese patients are with the medical services they receive in a primary healthcare setting.

To gather insights, a survey was conducted involving 377 individuals with obesity, all registered at the polyclinic in Almaty. The questionnaire aimed to capture the social and demographic characteristics of the respondents, their views on the quality of medical care provided, and the perceived usefulness of the advice they received. The data were analyzed using descriptive statistics and tests to uncover significant patterns and correlations.

The study results showed that the majority of patients (85.4 %) were satisfied with the organization of medical care. Among the respondents, 78.5 % received recommendations on weight reduction, and 72.3 % of them found these recommendations useful. Additionally, 71.1% had access to specialists such as a healthy lifestyle doctor or a psychologist. Some patients (35.7 %) faced situations where their health problems were attributed solely to excess weight without additional examinations.

The study results can serve as a foundation for developing more effective strategies in the prevention and treatment of obesity.

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The authors declare that there are no conflicts of interest present.