Assessment Of the Quality of Medical Services in Outpatient Surgery Conditions

Objective. To assess the quality of medical services provided at the level of the outpatient surgery center in Almaty, using the example of the KGP at the PCV GP No. 10.
Materials and Methods. A questionnaire developed by us at the Department of Public Health of the Kazakh-Russian Medical University was used as a research tool.
Results. The presented results allow us to understand that modern polyclinic surgery is a definite alternative to inpatient surgery.
Conclusions. Based on the results obtained by us, the conducted statistical analysis, it can be concluded that modern polyclinic surgery is a definite alternative to inpatient surgery due to a reduction in the
waiting time for patients to perform operations, a reduction in the unsatisfactory management of surgical patients in polyclinics when they are treated after discharge from the hospital due to the lack of coupons for an appointment with a doctor or nurse. In addition, in the conditions of outpatient surgery, patients also have the possibility of treatment using minimally invasive methods of surgical interventions and the use of new anesthetics. All of the above indicates the need to open new centers in each district of the city to reduce the load on the hospitals of the city.

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