ORGANIZATION OF A TELEMEDICAL ADVISORY CENTER FOR COMMON DISEASES IN THE COVID 19 PANDEMIC

To improve public health against the COVID-19 pandemic, a telemedicine call center was organized at KazRosmeduniversity. In the city of Almaty, there is a round-the-clock online consultation center by phone 1406, where it is possible to find out all the information of interest on the situation about the incidence of coronavirus in the world, as well as on preventive measures and the main symptoms of the disease, but this call center of t he city is overloaded with work.
Our telemedicine center supports PHC organizations, polyclinics and city patients who are treated at home, as well as they are provided with advice. Residents, undergraduates and masters act as dispatchers, there are assistant dispatchers (students, volunteers). In organizing the work of the call center to provide up-to-date reference, epidemiological and medical information, as well as communication with medical, social, information services of the country, 7 specialists are involved, including 5 masters of the specialty "Public health" and 2 undergraduates of the specialty "Public health", 3 students.
During the year of work, we have consulted 20186 patients who r eceived telemedicine assistance during a pandemic.

1. https://www.coronavirus2020.kz/

2. http://ncvb.kz/news/patsienti-i-vrachi-pmsp-g-almatimogut-poluchity-konsulytatsii-vedushtih-spetsialistov

3. https://primeminister.kz/ru/news/interviews/izmeneniepodhodov-v-okazanii-medicinskoy-pomoshchi-snizilonagruzku-na-koechnyy-fond-almaty-k-nadyrov-276585